Original topic:

unlock samsung insights phone to switch carriers

(Topic created: 10-30-2021 12:27 PM)
usermwdZo6mKqj
Constellation
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Galaxy S Phones

I have a galaxy s9+ phone that I got free through the Samsung Insights program. I just tried to switch carriers from t-mobile to at&t. When the person from at&t tried to put an at&t sim card into my phone, it said it was locked. I went to a t-mobile store to try and unlock the phone and they said they have no locks on the phone because the phone was not purchased thru them. When I told them I got the phone thru the insight program, they said I needed to contact samsung to get the phone unlocked. Can someone tell me how to do that please? I am tired of the spotty coverage t-mobile has in my area.

2 Replies
maxnuckles
Astronaut
Options
Galaxy S Phones
You can contact Samsung through your Samsung account assuming you have a Samsung account and tell them your issue and they will get back with you
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Kingswurv
Halo
Options
Galaxy S Phones
They lying call T-mobile and tell them you want your phone Sim unlocked don't go into any details just tell them that and they will unlock it just tell them you own the phone that's it
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