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minaaraa
Asteroid

A weird curved line suddenly appeared on the edge of my S10+

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I've been an owner of an S10+ for about a month now. It fell only one time - not my fault tho - on the floor from a small height and it seemed just fine, no crack, no scratches (this happened after 3-4 days after buying it). Today I left it on my bed for a few minutes. I'm kind of addicted to my phone so it's most of the time in my hands and I'm taking really good care of it. When I took it back to send some messages, I saw a weird curved line on the top part of the right edge. I thought the screen was dirty so I cleaned it, but the line was still there. I have to mention that sun rays were falling over the screen, but the light was poor. The phone never overheated, not even today under that light.

You can see what I am the talking about in the photos below.

Is the glass cracked by any chance? And if so, does the warranty cover the damage? I really hope it does, cause the repair is way too expensive and judging by the price of this phone such an incident shouldn't have happened in such a short period of usage.


IMG-20190424-WA0016.jpg

 

IMG-20190424-WA0017.jpg

 

1 SOLUTION

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Rashiddd
Asteroid

Re: A weird curved line suddenly appeared on the edge of my S10+

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This could be the oleophobic coating somehow getting damaged

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12 REPLIES 12
Samsung Care Ambassador

Re: A weird curved line suddenly appeared on the edge of my S10+

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It looks like you still have a screen protector installed. It would be the factory installed one unless you removed it. It looks like the edge of the screen protector has that wavy/scalloped edge. Either it was damaged or you just happen to notice it. 

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minaaraa
Asteroid

Re: A weird curved line suddenly appeared on the edge of my S10+

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I don't have any screen protector. And I can't see the way the screen could have gotten damaged, that's why I started the discussion. Any idea how?

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Samsung Care Ambassador

Re: A weird curved line suddenly appeared on the edge of my S10+

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You may not realize it but you do have the factory screen protector installed. You can see the cutout for the cameras in your photo. 

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minaaraa
Asteroid

Re: A weird curved line suddenly appeared on the edge of my S10+

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I took it off. It looks this way because of the flash.

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Samsung Care Ambassador

Re: A weird curved line suddenly appeared on the edge of my S10+

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Hey @minaaraa, I hope your day is going well.

 

Have you tried cleaning the screen with an alcohol wipe?

 

Although I do not see any outside damage, it is possible for the screen under the glass to get damaged without the glass breaking.

 

My suggestion would be to go to your nearest UBreakIFix location so that a certified repair technician can get hands on with your device and tell you exactly what's going on. You can follow the link here to find your nearest UbreUBreak center: https://www.ubreakifix.com/locations

 

Based from what I can see, it doesn't look like there is any physical damage on the device but you'd need to take it in to a certified repair technician for better information.

 

You might also be able to take it in to your carrier. I can't say what they will or will not do but hopefully they may be able to take care of the issue for you.

 

I hope my respires was helpful enough to help you find a solution. Have a great rest of your day!


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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minaaraa
Asteroid

Re: A weird curved line suddenly appeared on the edge of my S10+

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Thank you for the advice. Unfortunately the only trustworthy services in my city are the Samsung ones, in my case. I'm from Romania, here we don't have much possibilities from what I have seen. And most of the time they say "no, not our fault, pay and we solve the problem" even tho some phones already come with a lot of problems that we are not aware of. I'm afraid it will happen the same again. I have already experienced this once.

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Samsung Moderator
Samsung Moderator

Re: A weird curved line suddenly appeared on the edge of my S10+

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Hey @minaaraa,

We appreciate you so much for reaching out to us, However. You have reached technical support for products manufactured for usage in the United States.  You can do so by using this link: http://www.samsung.com/visitcountry to find support in your area. Thank you.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Rashiddd
Asteroid

Re: A weird curved line suddenly appeared on the edge of my S10+

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This could be the oleophobic coating somehow getting damaged

View solution in original post

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minaaraa
Asteroid

Re: A weird curved line suddenly appeared on the edge of my S10+

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This is the only response I find logical. Thanks a lot. 

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