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ValkyrieK
Constellation

Accidental touch protection might as well not exist

My phone is constantly waking up in my pocket. I listen to music with it in my back pocket and it's constantly waking up the screen, changing songs, pulling up random things. Also bringing up the brightness control on the AOD. I turned off touch sensitivity, which did squat. Accidental touch protection is turned on and makes zero difference. I went into a completely dark room and the screen still woke up with the double tap. The only solution I've found is to turn off AOD and double tap to wake, which is irritating because I like these features. I was really excited about this phone but I'm starting to hate it. Phone is Unlocked. Model number SM-G970U1
4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Accidental touch protection might as well not exist

Does this occur if you put the phone in Safe Mode?

http://www.samsung.com/us/support/troubleshooting/TSG01001072/#safe-mode

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userO5XquCRrgR
Cosmic Ray

Re: Accidental touch protection might as well not exist

of course double tap will wake it up lol. that's what its for.

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ValkyrieK
Constellation

Re: Accidental touch protection might as well not exist

I am not a moron, I know that double tap wakes it up. My point is that in a dark room, with accidental touch protection turned on, it should NOT. That's what accidental touch protection is for. 

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ValkyrieK
Constellation

Re: Accidental touch protection might as well not exist

@SamsungRei  Yes it does. 

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