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ValkyrieK
Asteroid

Accidental touch protection might as well not exist

My phone is constantly waking up in my pocket. I listen to music with it in my back pocket and it's constantly waking up the screen, changing songs, pulling up random things. Also bringing up the brightness control on the AOD. I turned off touch sensitivity, which did squat. Accidental touch protection is turned on and makes zero difference. I went into a completely dark room and the screen still woke up with the double tap. The only solution I've found is to turn off AOD and double tap to wake, which is irritating because I like these features. I was really excited about this phone but I'm starting to hate it. Phone is Unlocked. Model number SM-G970U1
5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Accidental touch protection might as well not exist

Does this occur if you put the phone in Safe Mode?

http://www.samsung.com/us/support/troubleshooting/TSG01001072/#safe-mode

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ValkyrieK
Asteroid

Re: Accidental touch protection might as well not exist

@SamsungRei  Yes it does. 

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useradClCENAz3
Constellation

Re: Accidental touch protection might as well not exist

I'm agree 💯 having the same problem. Galaxy s10 e wakes up in my phocket randomly doing things as it is very annoying. I hope Samsung provide an update or something to fix this, otherwise I'm considering to switch.

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user6WDOkrc16v
Constellation

Re: Accidental touch protection might as well not exist

Newest update ruined everything! I cant listen to music while walking, hard press home button is now impossible to turn off. Very frustrating. 

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Samsung Moderator
Samsung Moderator

Re: Accidental touch protection might as well not exist

@user6WDOkrc16v Does this happen in safe mode as well?

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