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Samsung_Q99dKjl
Astronaut

Hello all.... can anyone explain why it is that I keep getting annoying ads pop up anytime I use anything in my phone... exSmiley Surprisedpen app yo check email and an ad pops up either before my email does not right after I close it.. same thing for texts and even voice calls... ANNOYED

1 SOLUTION

Accepted Solutions
Samsung Care Ambassador

Something that you have installed on your phone is causing the ads. You will need to track that item down and remove it from your phone.

 

To verify, you can boot into safe mode and confirm that no ads appear.

 

To boot in safe mode:

  1. Hold down the power button until the on screen buttons appear.
  2. Press and hold the Power off button until it changes to Safe mode
  3. Click the Safe mode button

 

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7 REPLIES 7
user33e816BpSc
Constellation

Same here.

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Same here.

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Samsung_ILOkNBv
Astronaut

Those ads come from Google Play

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Those ads come from Google Play

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useruyI1yS0wjl
Astronaut

What Apps have you downloaded lately? App cleaner, emoji...

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What Apps have you downloaded lately? App cleaner, emoji keyboard?

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mohasemps
Constellation

Depends on which apps you install most of them have as. N...

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Depends on which apps you install most of them have as. No matter what just look for one that has no ads

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Samsung Care Ambassador

Something that you have installed on your phone is causing the ads. You will need to track that item down and remove it from your phone.

 

To verify, you can boot into safe mode and confirm that no ads appear.

 

To boot in safe mode:

  1. Hold down the power button until the on screen buttons appear.
  2. Press and hold the Power off button until it changes to Safe mode
  3. Click the Safe mode button

 

View solution in original post

Reply
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usergELlBn3ea7
Astronaut

So what was it? Mine is driving me crazy! How did you fix it? I went to safe mode and didn’t know what to do next. Please help

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Samsung Moderator
Samsung Moderator

You would test the device in safe mode and if the issue does not happen. You would need to uninstall recently installed third-party applications that you downloaded as one of them is causing the symptom. 

You would remove an app, turn off safe mode until the symptom is gone.

Hope this message finds you well!


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