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userxD4Wv4yZHZ
Asteroid

Always on display time incorrect

I have a S10 purchased in June of 2019.  I realized only a few weeks ago that the Always On time does not match up the the correct "phone" time, which is set to the network time.  I have not been able to figure out where I'm going wrong and a google search has provided no assistance. 

 

The weird thing is the amount the time is off changes... sometimes its only a few minutes, sometimes 40 minutes (which made me incredibly late one morning).  Has anybody found a way to sync the phone time to the always on display time?

15 REPLIES 15
Samsung Moderator
Samsung Moderator

Re: Always on display time incorrect

Do you experience the same symptoms if you change the clock style?

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userxD4Wv4yZHZ
Asteroid

Re: Always on display time incorrect

I havent tried that, but will tonight.  I only really need to charge once a day, and do so wirelessly on my nightstand.

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Samsung Moderator
Samsung Moderator

Re: Always on display time incorrect

Perfect. Please keep us posted and let us know if you need any further assistance.

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userxD4Wv4yZHZ
Asteroid

Re: Always on display time incorrect

I realized this morning that the issue isnt really with the Always on Time, but rather the clock that shows while my phone is docked and charging.  I only realized they were two separate screens when I noticed the clock style hadnt changed. 

 

Changing the clock style did not remidy my original issue.

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Samsung Moderator
Samsung Moderator

Re: Always on display time incorrect

Have you tried wiping the cache partition on your device?

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userxD4Wv4yZHZ
Asteroid

Re: Always on display time incorrect

Thank you.  Yes, I did try to wipe the cache partition.  It  did not remedy the issue.

 

Currently the time is 11:59 and my charging/lock screen shows 11:54.  It seems to be off by more time the longer the phone is sitting idle.

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Samsung Moderator
Samsung Moderator

Re: Always on display time incorrect

Can you please send me a picture of your charging/lock screen?

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userxD4Wv4yZHZ
Asteroid

Re: Always on display time incorrect

 

IMG950238.jpg

 

IMG950239.jpg

 

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Samsung Moderator
Samsung Moderator

Re: Always on display time incorrect

Have you tried testing the phone in Safe Mode to see if the issue persists there as well? https://www.samsung.com/us/support/answer/ANS00062983/

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