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RyborgNinja
Asteroid

Android 10 not available on my unlocked S10e (SM-G970U1)

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Wondering why my phone has not received the Android 10 update yet. Has it been delayed due to problems reported by other users? My carrier is Mint mobile, but the phone was purchased directly from Samsung. My understading is that Samsung should deliver this update to my unlocked phone. Is this correct?

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Re: Android 10 not available on my unlocked S10e (SM-G970U1)

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Samsung pushes updates in batches you'll get it soon

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12 REPLIES 12
Samsung Moderator
Samsung Moderator

Re: Android 10 not available on my unlocked S10e (SM-G970U1)

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Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Care Ambassador

Re: Android 10 not available on my unlocked S10e (SM-G970U1)

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Try to use other sim card and update it through wifi.

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RyborgNinja
Asteroid

Re: Android 10 not available on my unlocked S10e (SM-G970U1)

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Haven't had a chance to try another SIM. I did try removing mine and updating over WiFi only but that didn't work. If I did use another carrier's SIM to update, wouldn't I end up with the carrier specific update and all their bloatware? or would the software adapt to whatever SIM I put in after?

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Re: Android 10 not available on my unlocked S10e (SM-G970U1)

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Samsung pushes updates in batches you'll get it soon

View solution in original post

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RyborgNinja
Asteroid

Re: Android 10 not available on my unlocked S10e (SM-G970U1)

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Received today after a string of security patches went through

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Re: Android 10 not available on my unlocked S10e (SM-G970U1)

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You can try a different SIM as @RedDragon  suggested, and if it doesn't work,  try smartswitch. 

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RyborgNinja
Asteroid

Re: Android 10 not available on my unlocked S10e (SM-G970U1)

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Tried with an AT&T SIM and still nothing. No update available on smart switch either.

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Jclare1285
Cosmic Ray

Re: Android 10 not available on my unlocked S10e (SM-G970U1)

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Question. I have a sprint unlocked Galaxy s10 using it on straight talk. If I were to insert an active sprint sim card using a friend. Would that help me to get updates? I'm still on September security update and have not received an update since.

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RyborgNinja
Asteroid

Re: Android 10 not available on my unlocked S10e (SM-G970U1)

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My guess is that it would push the Sprint update to your phone without issue if you have a Sprint phone that has since been unlocked. I too am stuck on the September 1, 2019 patch.

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