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Constellation

Anti Malware on device care deactivated

I can't enable the security feature. It force closes the device care app when i click enable security. Anyone experiencing the same issue?

Solutions tried:
Safemode
Reset app preference
Reset settings
Update from android 9 to android 10

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13 REPLIES 13
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Cosmic Ray

Re: Anti Malware on device care deactivated

did you select Security?  

 

The system should allow you to turn it back on.

 

if it doesn't, then clear the device security data.

 

follow instructions here:  https://www.diytechguides.com/disable-device-security-on-a-samsung-galaxy.html

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Constellation

Re: Re: Anti Malware on device care deactivated

it is missing on system app.
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Asteroid

Re: Anti Malware on device care deactivated

Encounter that too, S9+.

 

Can you specify  the phone model.

 

Did yo find a solution?

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Constellation

Re: Re: Anti Malware on device care deactivated

im using sm-g975u, not yet.
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Samsung Care Ambassador

Re: Anti Malware on device care deactivated

Hey, 

@Neeep

I think that shortcut was supposed to be removed along with the malware app. I remember on some phones it was and others it wasn't. I can't remember which update removed it. It was either an update for the device care app from the galaxy store or a monthly security update. I would check for both device care updates and system updates. 

Best regards, 

CLF

T-mobile

Galaxy S9 SM-G960U 

Android 10 One UI 2.0 

G960USQS7DTE1

Security Patch Level

May 1st, 2020

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Constellation

Re: Re: Anti Malware on device care deactivated

if it was removed then i think it should not be marked as deactivated but rather missing as being marked as deactivated could implicate different story. so that explanation seems irrational to me.
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Constellation

Re: Anti Malware on device care deactivated

follow-up for the fix on this pls.
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Highlighted

Re: Anti Malware on device care deactivated

what's the Device care version? Three dots -> About Device care

 

mine's 11.0.04.5 and i do not have Security icon/option on my Device care..

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Constellation

Re: Re: Anti Malware on device care deactivated

same with you
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