cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
userklnAUlQ9Th
Asteroid

Bixby Vision not working

JUMP TO SOLUTION

Hi all,

 

I just bought a Galaxy S10+ and I'm trying to use Bixby Vision (latest version). However, the app crashes every time I choose to continue on the Terms of Service screen.

 

Thank you in advance!

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Bixby Vision not working

JUMP TO SOLUTION

Give this a try: Force stop all the Bixby apps and clear the cache and data for all Bixby apps.

Reply
Loading...
16 REPLIES 16
Samsung Care Ambassador

Re: Bixby Vision not working

JUMP TO SOLUTION

Have you tried clearing the cache to bixby vision? Also try clearing the system cache



Reply
Loading...
userklnAUlQ9Th
Asteroid

Re: Bixby Vision not working

JUMP TO SOLUTION

Clearing the app cache didn't help. How can I clear the system cache?

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Bixby Vision not working

JUMP TO SOLUTION

Give these steps a try: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.
Reply
Loading...
userklnAUlQ9Th
Asteroid

Re: Bixby Vision not working

JUMP TO SOLUTION

Hi, 

 

I cleared the system cache, as suggested, but the problem still remains. 

Reply
Loading...
user57UvKBod5x
Asteroid

Re: Bixby Vision not working

JUMP TO SOLUTION

I bought a brand new S10 unlocked and I'm having the exact same problem and clearing the cache has not fixed it. Bixby vision crashes on the Terms and Conditions page.


Thanks

Reply
Loading...
userdAaJU6qLQo
Constellation

Re: Bixby Vision not working

JUMP TO SOLUTION

I am also having this issue, constant crash.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Bixby Vision not working

JUMP TO SOLUTION

Is the software up to date for your Bixby Vision?

Reply
Loading...
userklnAUlQ9Th
Asteroid

Re: Bixby Vision not working

JUMP TO SOLUTION

Yes, according to the Galaxy Store (version 3.0.22.7, 3.0.23.5 for the framework).

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Bixby Vision not working

JUMP TO SOLUTION

Give this a try: Force stop all the Bixby apps and clear the cache and data for all Bixby apps.

Reply
Loading...