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Asteroid

Bixby Vision not working

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Hi all,

 

I just bought a Galaxy S10+ and I'm trying to use Bixby Vision (latest version). However, the app crashes every time I choose to continue on the Terms of Service screen.

 

Thank you in advance!

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Samsung Moderator
Samsung Moderator

Re: Bixby Vision not working

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Give this a try: Force stop all the Bixby apps and clear the cache and data for all Bixby apps.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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17 REPLIES 17
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Samsung Care Ambassador

Re: Bixby Vision not working

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Have you tried clearing the cache to bixby vision? Also try clearing the system cache


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Asteroid

Re: Bixby Vision not working

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Clearing the app cache didn't help. How can I clear the system cache?

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Samsung Moderator
Samsung Moderator

Re: Bixby Vision not working

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Give these steps a try: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Bixby Vision not working

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Hi, 

 

I cleared the system cache, as suggested, but the problem still remains. 

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Asteroid

Re: Bixby Vision not working

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I bought a brand new S10 unlocked and I'm having the exact same problem and clearing the cache has not fixed it. Bixby vision crashes on the Terms and Conditions page.


Thanks

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Constellation

Re: Bixby Vision not working

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I am also having this issue, constant crash.

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Samsung Moderator
Samsung Moderator

Re: Bixby Vision not working

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Is the software up to date for your Bixby Vision?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Bixby Vision not working

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Yes, according to the Galaxy Store (version 3.0.22.7, 3.0.23.5 for the framework).

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Bixby Vision not working

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Give this a try: Force stop all the Bixby apps and clear the cache and data for all Bixby apps.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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