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CRM
Astronaut

Bixby Voice Unlock doesnt work

I have the setting set properly however it fails to unlock the phone. Now maybe my expectation of this feature is off base but I assumed that whenever I say, "Hi, Bixby," it should unlock the phone.

However, while the phone is locked and I say, "Hi, Bixby. Open Spotify." I get a reply asking me to unlock the phone.

15 REPLIES 15
Samsung Moderator
Samsung Moderator

Re: Bixby Voice Unlock doesnt work

If you go to Bixby settings to you have the setting turned on for use while phones locked turned on?

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CRM
Astronaut

Yes. To get there you go to settings->voice wake up->voic...

Yes. To get there you go to settings->voice wake up->voice unlock

Toggling the setting makes no difference. Restarting produces no results.

It just doesnt work.

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Samsung Moderator
Samsung Moderator

Re: Yes. To get there you go to settings->voice wake up->voic...

Can I please have your full model number and a picture of setting you have toggled on so I can research further?

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CRM
Astronaut

@SamsungAdam Three updates were just pushed out for Bixby...

@SamsungAdam Three updates were just pushed out for Bixby related apps today. After downloading them the Voice Unlock feature seems to work as expected now.

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Samsung Moderator
Samsung Moderator

Re: @SamsungAdam Three updates were just pushed out for Bixby...

@CRM Great news!! Keep us posted if anything else comes up.

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CRM
Astronaut

Hey there, so I've been out and about today and I've noti...

Hey there, so I've been out and about today and I've noticed that the success rate for unlocking the phone is fairly poor with the update.

It's not consistent at all. Now I'm from the United States and my speech is fairly clear but it's just not working right.

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Samsung Moderator
Samsung Moderator

Re: Hey there, so I've been out and about today and I've noti...

@CRM Have you tried clearing the cache partition on your phone?

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CRM
Astronaut

No I havent. I'll do that later and play around with the...

No I havent. I'll do that later and play around with the feature and get back

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Samsung Moderator
Samsung Moderator

Re: No I havent. I'll do that later and play around with the...

Ok. Keep us posted.

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