I got my s10 months ago I haven't been able to use bixby home at all, I bought it with my carrier, is call Movistar or telefónica they are from spain but I live in Panama.
It keeps saying it couldn't connect please check your network connection and try again.
Thanks for reaching out. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry