cancel
Showing results for 
Search instead for 
Did you mean: 
user10Qe4cTF0v
Asteroid

Bluetooth keep disconnecting

JUMP TO SOLUTION

Hey every time I connect to a bluetooth device it will automatically disconnect 

 

Help 

1 SOLUTION

Accepted Solutions
user10Qe4cTF0v
Asteroid

Re: Bluetooth keep disconnecting

JUMP TO SOLUTION

Ok I think I have now found the problem 

 

The problem was with Bixby 

Bixby driving mode  was switch on I've now turn it off and bluetooth now was perfect again 

View solution in original post

Reply
Loading...
7 REPLIES 7
Honored Contributor

Re: Bluetooth keep disconnecting

JUMP TO SOLUTION

@user10Qe4cTF0v wrote:

Hey every time I connect to a bluetooth device it will automatically disconnect 

 

Help 


@user10Qe4cTF0v 

 

What have you tried to diagnose the issue?

1) Turn off your phone, then back on.

2) Does it happen with all of your bluetooth devices?

3) Try to reset network settings: Go to settings>tap on magnifying glass> and type reset.  From there select reset network setting.  Just know that this will reset your known wifi networks and make you re-pair bluetooth devices.


Reply
Loading...
user10Qe4cTF0v
Asteroid

Re: Bluetooth keep disconnecting

JUMP TO SOLUTION

Done all that still the same as soon as the phone connects to the bluetooth device the bluetooth on the phone turns in self off

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Bluetooth keep disconnecting

JUMP TO SOLUTION

Try testing your phone in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/ See if you are able to make the Bluetooth connection while in Safe Mode.

Reply
Loading...
user10Qe4cTF0v
Asteroid

Re: Bluetooth keep disconnecting

JUMP TO SOLUTION

Still no it every time the devices try to synchronise then it disconnects 

 

There must be a fix out there 

Reply
Loading...
user10Qe4cTF0v
Asteroid

Re: Bluetooth keep disconnecting

JUMP TO SOLUTION

Ok I think I have now found the problem 

 

The problem was with Bixby 

Bixby driving mode  was switch on I've now turn it off and bluetooth now was perfect again 

View solution in original post

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Bluetooth keep disconnecting

JUMP TO SOLUTION

That is awesome news! I am glad to hear it is working as expected! Please let me know if you have any additional questions.

Reply
Loading...
user10Qe4cTF0v
Asteroid

Re: Bluetooth keep disconnecting

JUMP TO SOLUTION

Screenshot_20191116-090103_Bixby Routines.jpg

A quick change in the Bixby routines 

Reply
Loading...