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Asteroid

Bluetooth not turning on?

I just randomly started having issues tonight where my Bluetooth won't turn on at all.. I did reset of network settings, cleared cache and data. Turned my phone off multiple times..Didn't help

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7 REPLIES 7
Asteroid

Re: Bluetooth not turning on?

anyone have any suggestions ?
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Samsung Moderator
Samsung Moderator

Re: Bluetooth not turning on?

Try putting the phone in Safe Mode to turn on the Bluetooth. This would allow you to see if there are any third-party apps interfering with the function. https://www.samsung.com/us/support/answer/ANS00062983

 

If you are still unable to turn on Bluetooth, the final step in troubleshooting would be to do a complete backup of the phone and then a factory reset. https://www.samsung.com/us/support/answer/ANS00062029

 

Lastly, if the Bluetooth is still not working, the phone would need to be evaluated by a  certified technician. This can be done by visiting a local uBreakiFix, https://www.ubreakifix.com/samsung, or sending a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky



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Asteroid

Re: Re: Bluetooth not turning on?

I have tried safe mode and it still did not work. I'm thinking it's a motherboard failure. not a software issue.
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Asteroid

Re: Re: Bluetooth not turning on?

the local u break i fix said the same thing. they say its a failure of the motherboard. not any hardware or software.
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Asteroid

Re: Re: Bluetooth not turning on?

I have already made a phone call to Samsung support. the phone ubreakifix said its a motherboard issue.. makes no sense. this phones never been wet.
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Asteroid

Re: Bluetooth not turning on?

I already have tried it in sade mode, cleared the cache and data for apps. also reset network settings
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Asteroid

Re: Bluetooth not turning on?

now it turned itself on for about 2 hours and then randomly went away.
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