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Constellation

Bottom white/green bar when trying to unlock and only works when plugged in

Hi, my phone screen suddenly stopped turning on when trying to unlock and flashes a white/green bar at the button after the last update, it only works normally when it's plugged in.

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Samsung Moderator
Samsung Moderator

Re: Bottom white/green bar when trying to unlock and only works when plugged in

Test the phone in Safe Mode to see if the same symptoms occur.

 

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. While in Safe mode, you can now uninstall apps that are causing a problem.

If they persist, please send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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