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Samsung Moderator
Samsung Moderator

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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Who is your carrier?

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Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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@SamsungRei wrote:

Who is your carrier?

I have the US Factory Unlocked Galaxy S10e.

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Samsung Moderator
Samsung Moderator

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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@trailblazer15 Who is your service provider? Does it just turn off after rebooting or is it random?

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Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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@SamsungRei wrote:

@trailblazer15 Who is your service provider? Does it just turn off after rebooting or is it random?


My service provider is Cricket not that it matters because my phone is not through them. It turns off every time after i turn my phone off and on or reboot it. It's not random, it happens every time.

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Samsung Moderator
Samsung Moderator

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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Thank you! I have one more request. Will someone please try booting your phone in Safe Mode and see if you are still seeing the same thing? 

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Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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@SamsungRei wrote:

Thank you! I have one more request. Will someone please try booting your phone in Safe Mode and see if you are still seeing the same thing? 


I made sure the caller id and spm protection was turned on in the phone app settings, then I booted into safe mode (said safe mode in the lower left corner), and after checking the setting in the phone app after a few minutes, it was turned off again. So it does it in safe mode as well.

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Samsung Moderator
Samsung Moderator

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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Thank you, trailblazer15. I will get this escalated and will follow up with you as soon as I receive a response. 

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Samsung Moderator
Samsung Moderator

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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We are having trouble recreating what you are seeing. Would you be able to provide a screenshot? Due to privacy concerns, please send it in a PM. http://bit.ly/2Kq3B5F

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Samsung Moderator
Samsung Moderator

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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Thank you! Has this been tested in Safe Mode?

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Samsung Moderator
Samsung Moderator

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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I really appreciate you testing this. If you would, provide the Baseband of your phone? I would like to escalate this concern.

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