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Built In Phone Caller ID and Spm Protection Keeps Turning Off

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On my new Galaxy S10e the Caller ID and Spm Protection keeps turning off by itself in the phone app settings.  This seems like a bug in the Samsung Phone app and needs to be fixed.

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Accepted Solutions

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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@MikePasta wrote:

The update I received yesterday (4/12/19) on my unlocked S10+ appears to have fixed this issue! 


I concur! The March update fixes the Caller ID and Spm Protection from turning off after rebooting the phone!

 

Baseband:  G970U1UEU1ASD3

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52 REPLIES 52
Connor17
Constellation

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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Same issue for me on my S10+

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userCC1Kge6SVV
Constellation

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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Same issue with my S10 (French provider version).

It is is turning off after reboot of the device.

I hope this will be solved with the next patch software.

 

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TeeShot
Cosmic Ray

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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Same here.  Unlocked S10 on Verizon.  

 

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Samsung Moderator
Samsung Moderator

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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Have you cleared the app cache?

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Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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I've cleared the phone app cache and data like customer support said and it did not help. This is a bug that'll have to be fixed in a software update.

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TeeShot
Cosmic Ray

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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Today, I cleared the cache and data, disabled, enabled the blocked number list, cleared out all of my blocked numbers and recent call list.  Restarted my phone.  Upon restart, I receved a notification of a blocked call from two weeks ago and the switch for ID/Sm protection turned itself off.  I did the same sequence of events multiple times with the exact same result.  The same notification of the same blocked number shows up and the switch is turned off every single time.  I can not find that blocked number anywhere on my phone

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Samsung Moderator
Samsung Moderator

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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Hey guys, 

Wanted to gather additional information.

Can you please send us a private message with the below information?

Model code
Baseband verision
Andriod verision 
Phone service provider
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Highlighted

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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@SamsungZell Website says I can't send a private message, so here is the requested info:

 

Model:  SM-G970U1

Baseband:  G970U1UEU1ASBA

Android Version:  9

Phone service provider:  Cricket Wireless

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Hitjamz
Constellation

Re: Built In Phone Caller ID and Spm Protection Keeps Turning Off

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I am having the same issue on my s10+. Tried clearing app caches and restarting but no luck. Turns off itself randomly. 

 

Phone: S10+ (USA Unlocked)

Model code: SM-G975U1

Baseband ver: G975U1UEU1ASBA

Android: 9 (Feb Security Patch)

One UI: 1.1

Service Provider: T-mobile. 

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