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Caller ID doesn't show up

Ever since I downloaded Hex, my caller ID has not be available...I have to drag down the notification bar/panel to see who's calling and to answer. So I deleted Hex after it wasn't working with the Android 10 Beta, and thought it would resolve itself, it didn't. So I but the bullet and factory reset the phone, the Android 10 Beta was still there but I STILL can't see the caller ID when I get a call (luckily I don't get that many phone calls lol), still gotta pull the notification bar/panel down to see/answer. HELP!!!!