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Constellation

Calls Keep Getting put on Hold

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When I am talking on the phone (S10+), it keeps putting the call on hold randomnly. I was thinking it was my cheek doing it, but on the new UI you have to hit the three-dots in the top right corner and then hold call, and I don't see how my cheek is doing all of that by accident. Is there another way to put calls on hold that might be causing it?

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Community Manager
Community Manager

Re: Calls Keep Getting put on Hold

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If the symptom is still occurring in safe mode I would recommend having the phone evaluated by a technician. You can do so by visiting a local uBreakiFix location or you can send me a private message here and I can get you set up to send the device into our service center.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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18 REPLIES 18
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Honored Contributor

Re: Calls Keep Getting put on Hold

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Does this occur when the device is in safe mode?

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Astronaut

Re: Calls Keep Getting put on Hold

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I too have the same issue, brand new s10+ first 2 calls ive made has done it both times, running the latest OS.

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Constellation

Re: Calls Keep Getting put on Hold

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I have new s10 that is having the exact issue.  Will this be fixed?

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Samsung Moderator
Samsung Moderator

Re: Calls Keep Getting put on Hold

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Have you tried testing the phone in Safe Mode or with a third party dialer? http://www.samsung.com/us/support/troubleshooting/TSG01001188/



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Constellation

Re: Calls Keep Getting put on Hold

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Yes it continues to do it 

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Community Manager
Community Manager

Re: Calls Keep Getting put on Hold

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If the symptom is still occurring in safe mode I would recommend having the phone evaluated by a technician. You can do so by visiting a local uBreakiFix location or you can send me a private message here and I can get you set up to send the device into our service center.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Calls Keep Getting put on Hold

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Once i turn this option off from "motion and gestures" inside "advance settings"

It solved the problem

 

Hope  this works with you too

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Constellation

Re: Calls Keep Getting put on Hold

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@userEquV1x4zDx wrote:
 

 

Once i turn this option off from "motion and gestures" inside "advance settings"

It solved the problem

 

Hope  this works with you too


That worked on my phone. Thank you so much!! 😜👍

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Constellation

Re: Calls Keep Getting put on Hold

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Happenibg to me too.Why should the customer ha e to deal with this fix it and replace the darn phones 

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