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Samsung_r3ux5pV
Astronaut

Camera failure

Is anyone else having an issue were the camera fails after opening but returns to normal on the second try?

6 REPLIES 6
Samsung_zVNm2eC
Astronaut

I'm having the same problem

I'm having the same problem

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user9owFmk1u32
Constellation

Re: Camera failure

My camera is having a really bad lag then closes out. It's also not working for snapchat!

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DoseofJose
Asteroid

I'm having the same issue.

I'm having the same issue.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Camera failure

Hey there @Samsung_r3ux5pV,

 

Are you using the stock camera app when this is happening? Does this happen when using a third-party camera app?

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Samsung_r3ux5pV
Astronaut

It's the stock camera that causes this

It's the stock camera that causes this

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Samsung Moderator
Samsung Moderator

Re: It's the stock camera that causes this

Have you tried to force stop and clear the cache in the camera app?

 

Navigate to your settings > apps > click the 3 dots in the top right corner > select "Show System Apps" > find and click on Camera app > force stop > storage > clear cache.

 

Does this happen when testing the camera in safe mode? This eliminates any third-party apps that may be causing this to happen.

 

To boot your phone into Safe mode, start by pressing and holding the power button until the power menu appears on your screen. From there, long-press the "Power Off" button until it turns into a "Safe Mode" button. Simply tap on "Safe Mode" once it appears and your device will automatically reboot to safe mode.

 

- Test camera.

 

To exit out of safe mode, reboot device as normal.
 

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