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userRuHaxItqJa
Constellation

Camera focusing issue after software update s10+

Can someone please help us out with this camera focusing issue it is annoying when you are trying to take pictures/videos and the camera can't focus its blurry. Is there another software update samsung can send out to fix this issue, please!! 

12 REPLIES 12
Samsung Moderator
Samsung Moderator

Re: Camera focusing issue after software update s10+

Do you experience these symptoms if you test your device in safe mode?

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userThaEJqgMxA
Asteroid

I'm experiencing the same issue after the installed the u...

I'm experiencing the same issue after the installed the update that brought night mode

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Samsung Moderator
Samsung Moderator

Re: I'm experiencing the same issue after the installed the u...

Does this happen in all camera modes?

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userThaEJqgMxA
Asteroid

I know it happens in the auto mode. Not sure if it happen...

I know it happens in the auto mode. Not sure if it happens in all modes

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Samsung Moderator
Samsung Moderator

Re: I know it happens in the auto mode. Not sure if it happen...

Hmmm, alrighty could you test it when your phone is in safe mode?

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userThaEJqgMxA
Asteroid

I did test it in safe mode and it still has the issue

I did test it in safe mode and it still has the issue

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Samsung Moderator
Samsung Moderator

Re: I did test it in safe mode and it still has the issue

If that's the case I would recommend having your phone evaluated by a certified technician. You may have two options for this depending on your location. You can either visit a local uBreakiFix location or you always have the option of sending your device into the Samsung service center. 

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userThaEJqgMxA
Asteroid

Ok. Could this possibly be a bug in the July update for t...

Ok. Could this possibly be a bug in the July update for the unlocked s10plus since this issue happened after the update

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Samsung Moderator
Samsung Moderator

Re: Ok. Could this possibly be a bug in the July update for t...

I honestly do not know. I am not a certified technician so I cannot diagnose symptoms.

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