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user3BMbSQKgr8
Constellation

Camera glitch after last update

S10+ camera malfunctioning after update last week. Camera fails. I have to turn off and back in several times before frame unfreeze. 

 

11 REPLIES 11
Samsung_BRXOW95
Astronaut

I am having the same issue. Mine did it before the update...

I am having the same issue. Mine did it before the update and it is still doing it after an update earlier today.

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user8BMdqAjzG2
Constellation

Re: Camera glitch after last update

I have an S8 Active and it is doing the same thing right after the update. If i want to use my camera I have to reboot the phone..

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userP4c92YFEUJ
Constellation

Re: Camera glitch after last update

Exactly the same here.  Active 8, will work for about 1 camera-using app then later won't work until rebooted.  Tried a few things including clearing partition cache, software update, etc., no change.  Not seeing much from Samsung or Android about resolve.  iOS friends are having a nice time proving their point. 

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userP4c92YFEUJ
Constellation

Re: Camera glitch after last update

Same here 

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Megluno
Constellation

Same issue here. S10+ camera skips then freezes then cras...

Same issue here. S10+ camera skips then freezes then crashes. Any word Shamshung?

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Samsung Care Ambassador

Re: Camera glitch after last update

In sorry that your all having this issue.  

But do try this: turn your phone off, 

Hold volume up,  Bixby and power button until the bug droud appears, 

Press volume down until you see wipe cache partition highlighted, 

Than press power, 

Than power again,  

And than power again to reboot into the system. 

Than re try the camera app. 

 

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userP4c92YFEUJ
Constellation

Re: Camera glitch after last update

Done that, no  improvement.

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i81hirschibar
Astronaut

I have found that its Snapchat causing the problem on my...

I have found that its Snapchat causing the problem on my S10. I haven't had a problem since uninstalling it a week ago. Go to my profile and read the post about it. Hope it helps!

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Highlighted
Samsung Care Ambassador

Re: I have found that its Snapchat causing the problem on my...


@i81hirschibar wrote:

I have found that its Snapchat causing the problem on my S10. I haven't had a problem since uninstalling it a week ago. Go to my profile and read the post about it. Hope it helps!


I heard about that bug.. I thought it was the stock camera app myself. 

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