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userVg2LGC2rQA
Astronaut

Camera not focusing after recent security update

Anyone else experiencing their camera on their s10+ struggle to focus after recent security firmware update?

10 REPLIES 10
TonyWaar
Asteroid

I have Note 9 and after the last update camera make noise...

I have Note 9 and after the last update camera make noise when focus on far objects and take so long to focus 🤷🏻‍♂️

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Samsung Moderator
Samsung Moderator

Re: I have Note 9 and after the last update camera make noise...

@TonyWaar Does this issue still appear when the phone is in safe mode?

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TonyWaar
Asteroid

Yes it appears in safe mode too The problem is even appe...

Yes it appears in safe mode too

The problem is even appear when focusing on near object, the camera start make noises like vibration

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Samsung Moderator
Samsung Moderator

Re: Camera not focusing after recent security update

Can you send me a private message using this link here? Provide the following information.

  • Model number
  • IMEI number
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user1HP8G2Smll
Constellation

Having the same issue as well

Having the same issue as well

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userQsIJ3gYGP1
Constellation

I'm having the same issue. Did anyone find a fix?

I'm having the same issue. Did anyone find a fix?

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Samsung Moderator
Samsung Moderator

Re: I'm having the same issue. Did anyone find a fix?

Hey there @userQsIJ3gYGP1,

 

I will gladly assist you with your concerns. What troubleshooting steps have you tried so I won't have to repeat?

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userQsIJ3gYGP1
Constellation

I haven't really tried anything yet except turning the ph...

I haven't really tried anything yet except turning the phone off and on.

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Samsung Moderator
Samsung Moderator

Re: I haven't really tried anything yet except turning the ph...

@userQsIJ3gYGP1 Not a problem. Are you using the stock camera app when you are experiencing this? Have you tried using a third-party app to see if you still experience the same symptoms. Also, try to force stop and clear cache from the stock app.

 

Navigate to your settings > apps > click on the 3 dots in the top right corner > select "show system apps" > find Camera > force stop > storage > clear cache.

 

If that doesn't help, Boot your device in safe mode to see if a third-party app may be causing this to happen.

 

To boot your phone into Safe mode, start by pressing and holding the power button until the power menu appears on your screen. From there, long-press the "Power Off" button until it turns into a "Safe Mode" button. Simply tap on "Safe Mode" once it appears and your device will automatically reboot to safe mode.

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