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Astronaut

Can`t Unlock my Phone

Hello,

 

This morning I was going to unlock my phone with my fingerprint scanner but notice it was gone. So I entered my pin and it said it was incorrect when I know its right. I try to restart it but I need to enter a pin to do so, which apparently has changed. I can only used my camera and emergency call. I cannot get into my phone. 

 

Right now I am waiting for the phone to lose all battery to turn it of and charge it to turn it back on. Hopefully that would work. If anyone has any other solution please help me out. 

 

Other information

I was charging my phone at the time I noticed this incident happened. 

I bought an unlock phone from Amazon, from America, and using it in Japan. 

I bought it last March. 

This has not happen to me ever. 

2 REPLIES 2
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Astronaut

Re: Can`t Unlock my Phone

following
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Samsung Moderator
Samsung Moderator

Re: Can`t Unlock my Phone

Do you have find my mobile turn on in your settings?

-If yes give this link a try: https://www.samsung.com/uk/support/mobile-devices/what-is-find-my-mobile-and-how-can-i-use-it-to-loc...


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