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SPCoolkid
Asteroid

Can't access data and apps while receiving or making a call on new unlocked s10 Plus (Verizon)

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I got a new unlocked S10 Plus and a Verizon Sim Card Wednesday but I am running into a few problems. Is anyone else having the following issues:

 

• Can't use  apps and/or internet while on phone call 

• no access to features like HD and Video calling for Verizon 

 

I've been on the phone with Verizon and Samsung and I am trying to avoid sending my phone in. So again, is it just me or anyone else facing similar issues?

 

1 SOLUTION

Accepted Solutions
Damundai
Astronaut

Re: Can't access data and apps while receiving or making a call on new unlocked s10 Plus (Verizon)

JUMP TO SOLUTION

I am currently on Verizon and had the same problem. Here is how I fixed it.

1. Call Verizon support from your phone (611) and ask them to enable HD Voice calling on their end. Don't worry, this will not change your current plan (if you're worried about it). Once this is done, you no longer need support.

2. Hang up and re-boot phone.

3. Go into Settings -> Connections -> Mobile Networks. You will see a new feature called "VoLTE". Enable it.

4. Again, re-boot your phone.

5 VOILA! You should be able to talk on the phone and access data at the same time.

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4 REPLIES 4
userWy54gTQRtr
Constellation

Re: Can't access data and apps while receiving or making a call on new unlocked s10 Plus (Verizon)

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I am having the same issues on my unlocked s10 with Verizon. It's a real pain not being able to call and change navigation. Any fix? Thanks
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userGuzvuAPUug
Constellation

Re: Can't access data and apps while receiving or making a call on new unlocked s10 Plus (Verizon)

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I am having the same issue


@userWy54gTQRtr wrote:
I am having the same issues on my unlocked s10 with Verizon. It's a real pain not being able to call and change navigation. Any fix? Thanks

 

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Damundai
Astronaut

Re: Can't access data and apps while receiving or making a call on new unlocked s10 Plus (Verizon)

JUMP TO SOLUTION

I am currently on Verizon and had the same problem. Here is how I fixed it.

1. Call Verizon support from your phone (611) and ask them to enable HD Voice calling on their end. Don't worry, this will not change your current plan (if you're worried about it). Once this is done, you no longer need support.

2. Hang up and re-boot phone.

3. Go into Settings -> Connections -> Mobile Networks. You will see a new feature called "VoLTE". Enable it.

4. Again, re-boot your phone.

5 VOILA! You should be able to talk on the phone and access data at the same time.

Reply
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userUlRLHZWsX0
Constellation

Re: Can't access data and apps while receiving or making a call on new unlocked s10 Plus (Verizon)

JUMP TO SOLUTION

Hi,

   I am having the same issue and have tried the mentioned fix without success. Does anyone have other ideas? Thanks in advance

Don

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