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userCN800dIUqP
Asteroid

Can't click on phone number in text message to call it.

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So on my Galaxy s6, when someone texted me a phone number, it would become a hyperlink and I could click on it and it would take me to the phone app and I could call it easily.

 

My s10 is not doing this. Anyone know how to turn this on? It's very useful for my job.

 

Tia,

 

d

1 SOLUTION

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Samsung Care Ambassador

Re: Can't click on phone number in text message to call it.

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Boot in safe mode to see if it works for you there.

 

To boot in safe mode:

  1. Hold down the power button until the on screen buttons appear.
  2. Press and hold the Power off button until it changes to Safe mode
  3. Click the Safe mode button

 

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6 REPLIES 6
Beauregarde
Cosmic Ray

It's an S-pen feature now, otherwise you can only copy th...

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It's an S-pen feature now, otherwise you can only copy the whole text

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userCN800dIUqP
Asteroid

Re: It's an S-pen feature now, otherwise you can only copy th...

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@Beauregarde wrote:

It's an S-pen feature now, otherwise you can only copy the whole text



I'm not sure what S-pen is. Is there not some way to activate it on the S10 without the pen?

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Samsung Care Ambassador

Re: Can't click on phone number in text message to call it.

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This works as expected on my S10+ so I would expect the same on S10.

 

What messaging app are you using?

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userCN800dIUqP
Asteroid

Re: Can't click on phone number in text message to call it.

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Just the standard one that came with the phone. Messages version 10.0.20.37 ...it says this is the latest version.

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Highlighted
Samsung Care Ambassador

Re: Can't click on phone number in text message to call it.

JUMP TO SOLUTION

Boot in safe mode to see if it works for you there.

 

To boot in safe mode:

  1. Hold down the power button until the on screen buttons appear.
  2. Press and hold the Power off button until it changes to Safe mode
  3. Click the Safe mode button

 

Reply
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userCN800dIUqP
Asteroid

Re: Can't click on phone number in text message to call it.

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This worked. It made them a hyperlink in Safe Mode, and now that I've rebooted, they are coming across as hyperlinks as my S6 did. Thank you so much! It really helps with my job!

 

Don

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