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userj5L48efJXe
Asteroid

Can you get the iKONIK skin on devices that weren't pre-orders?

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I did not preorder my s10+. I just went in and bought the phone at a local at&t store. I was not aware that had to pre order the phone to get the skin. Has anyone experienced this issue?? I just thought if the phone was purchased I would qualify to redeem the skin. Is there any other option? 

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Samsung Care Ambassador

Re: Can you get the iKONIK skin on devices that weren't pre-orders?

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I don't think you need to pre order the phone. Not sure when the promotion ends but you would need to sign into fortnite then go into your account settings and change the store setting to Samsung then you can redeem it in the fortnite store



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9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: Can you get the iKONIK skin on devices that weren't pre-orders?

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Hello, When did you purchase your s10+?

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userj5L48efJXe
Asteroid

Re: Can you get the iKONIK skin on devices that weren't pre-orders?

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I purchased it on March 3rd.

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Dredawg
Constellation

Re: Can you get the iKONIK skin on devices that weren't pre-orders?

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Wait. What skin?

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userj5L48efJXe
Asteroid

Re: Can you get the iKONIK skin on devices that weren't pre-orders?

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The new ikonic skin 

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Samsung Care Ambassador

Re: Can you get the iKONIK skin on devices that weren't pre-orders?

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I don't think you need to pre order the phone. Not sure when the promotion ends but you would need to sign into fortnite then go into your account settings and change the store setting to Samsung then you can redeem it in the fortnite store



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userj5L48efJXe
Asteroid

Re: Can you get the iKONIK skin on devices that weren't pre-orders?

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Where am I changing the settings? In fortnite?

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Samsung Care Ambassador

Re: Can you get the iKONIK skin on devices that weren't pre-orders?

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@userj5L48efJXe wrote:

Where am I changing the settings? In fortnite?


Yes in fortnite 



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userqZZoNDeFRI
Constellation

Re: Can you get the iKONIK skin on devices that weren't pre-orders?

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Bro I just got the S10+. I'm from Guatemala and when I try to get the Ikonik skin, an error message appears I can't add my credit card info cause the message says samsung doesn't have that offer

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userj5L48efJXe
Asteroid

Re: Can you get the iKONIK skin on devices that weren't pre-orders?

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Thanks I followed your instructions and I now I have the skin!! Thanks 

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