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userLSQxGFLeUq
Asteroid

Cannot add or remove apps or widget to homescreen

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Hi

 

I cannot add or remove apps or widget to homescreen for my new S10. I bought it 1 months back. I could do it for first 2 weeks - after that "Add to homescreen" is disabled and cannot move new widgets too. Please help. Thanks

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userLSQxGFLeUq
Asteroid

Re: Cannot add or remove apps or widget to homescreen

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I did the cache partition as per your instruction - but unfortunately that didn't help. A fix from my collegue helped. Here is what I did - this will help others with the same issue. 

1. In my S10, in one of the empty areas of my homescreen, I pressed to open the widget/wallpaper/themes..etc. screen.

2. Tapped the "Homescreen settings"

3. Turn "Off" the option "Lock Home screen layout"

 

This helped.

Still thanks a lot for all your time. I do appreciate it.

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13 REPLIES 13
Samsung Moderator
Samsung Moderator

Re: Cannot add or remove apps or widget to homescreen

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So just to clarify when you long press on an app you are no longer able to add or remove them is that correct?

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userLSQxGFLeUq
Asteroid

Re: Cannot add or remove apps or widget to homescreen

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Correct...I can see the pop up window with the options "Remove from homescreen" or "Add to homescreen"...but everything is greyed out. Thanks for your response.

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userLSQxGFLeUq
Asteroid

Re: Cannot add or remove apps or widget to homescreen

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Screenshot_20190620-115055_One UI Home.jpg

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Samsung Moderator
Samsung Moderator

Re: Cannot add or remove apps or widget to homescreen

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Do you experience these symptoms with all app are just specific apps?

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userLSQxGFLeUq
Asteroid

Re: Cannot add or remove apps or widget to homescreen

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I just attached a screenshot in my last response. Please let me know if you can't see it. Thanks a lot for helping me out.

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Samsung Moderator
Samsung Moderator

Re: Cannot add or remove apps or widget to homescreen

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I was able to see the screenshot. Thank you for providing that. Do you experience these symptoms with all app are just specific apps?

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userLSQxGFLeUq
Asteroid

Re: Cannot add or remove apps or widget to homescreen

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All apps/widgets . Thanks

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Samsung Moderator
Samsung Moderator

Re: Cannot add or remove apps or widget to homescreen

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Have you tried wiping the cache partition on your device?

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userLSQxGFLeUq
Asteroid

Re: Cannot add or remove apps or widget to homescreen

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I know how to clear cache for individual apps - but how do I do this ? Thanks

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