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userHAO1SrczL8
Asteroid

Cannot dismiss Alarm clock from lock screen

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1 SOLUTION

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Mtiede
Halo

Re: Cannot dismiss Alarm clock from lock screen

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I had what I would call a problem that, in order to answer a call, I had to SWIPE the answer button up as opposed to press it.  Try that and see if that helps.

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22 REPLIES 22
Samsung Moderator
Samsung Moderator

Re: Cannot dismiss Alarm clock from lock screen

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@userHAO1SrczL8 Have you tried clearing the cache for the app?

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userHAO1SrczL8
Asteroid

Re: Cannot dismiss Alarm clock from lock screen

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The problem is the dimiss button is right above the fingerprint sensor and they seem to be in conflict.

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Samsung Moderator
Samsung Moderator

Re: Cannot dismiss Alarm clock from lock screen

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@userHAO1SrczL8 Is it unlocking your device instead of dismissing it?

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userHAO1SrczL8
Asteroid

Re: Cannot dismiss Alarm clock from lock screen

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I just tried it twice and it seems there may have been a system update. The alarm went to the top of the page and now allows me to snooze or dismiss without a problem.

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Samsung Moderator
Samsung Moderator

Re: Cannot dismiss Alarm clock from lock screen

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@userHAO1SrczL8 Ok well keep us posted if the issue returns again so we look into this further.

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userHAO1SrczL8
Asteroid

Re: Cannot dismiss Alarm clock from lock screen

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Here is an update to my problem(s). 

Now the phone will not answer a call ever. And it will not dismiss an alarm if the phone is in the lock screen position although it will allow the snooze button to operate. If it is not in a lock-screen condition, a bubble will come up and allow the alarm to be dismissed.

I turned off the fingerprint sensor and both problems continue to happen.

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Mtiede
Halo

Re: Cannot dismiss Alarm clock from lock screen

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I had what I would call a problem that, in order to answer a call, I had to SWIPE the answer button up as opposed to press it.  Try that and see if that helps.

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userH9tczUy95p
Astronaut

Re: Cannot dismiss Alarm clock from lock screen

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This doesn't work for me. I tried swiping the dismiss button but it doesn't work! SAMSUNG FIX THIS!!

 

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Samsung Moderator
Samsung Moderator

Re: Cannot dismiss Alarm clock from lock screen

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Hello @userHAO1SrczL8, Does this happen when your device is in safe mode?

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