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Cosmic Ray

Carrier activation

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Is there a trick that I'm missing to activate the S10 on Sprint? Tried activation from the phone at the prompt and it keeps failing. Tried from the Samsung link and that failed as well. For some reason I also recieved a second sprint SIM in the box that I tried as well and no done with that one as well.

 

Second question... Any tips on the factory reset the phone for the trade in? Just from the menus or from is it better to do it from the boot options.

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Honored Contributor

Re: Carrier activation

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I recommend reaching out to your carrier regarding this.

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Honored Contributor

Re: Carrier activation

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I recommend reaching out to your carrier regarding this.

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Cosmic Ray

Re: Carrier activation

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Thank you,

 

I was able to activate by logging into my account on sprint.com

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Constellation

Re: Carrier activation

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you will have to have sprint activate the sim card on your account!

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Cosmic Ray

Re: Carrier activation

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Thanks... ended up being able to do it from the sprint web page.  the extra SIM card in the box threw me off.  That one didn't work so I had to swap back in the origonal and them boom... a bunch of missed texts and voicemails came flooding in.  Guess I can toss the extra sprint SIM

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