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Constellation

Changed email id in my account samsung.com I lost all the rewards

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I changed email id of my samsung.com account,after change I lost all my rewards and not able to use my ecertificate.

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Samsung Care Ambassador

Re: Changed email id in my account samsung.com I lost all the rewards

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Hey @Vishalsp, I'm sorry to hear about your troubles. Hopefully my suggestion will lead you to a resolution and a better day. Smiley Happy

 

I'd recommend contacting Samsungs E-Commerce department direct at: 1-855-726-8721 or online at https://www.samsung.com/us/support/contact-customer-services/. They should be able to sort this out for you. Smiley Happy

 

I hope this helps! Have a wonderful rest of your day and a great weekend! Smiley Happy


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

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2 REPLIES 2
Samsung Care Ambassador

Re: Changed email id in my account samsung.com I lost all the rewards

JUMP TO SOLUTION

Hey @Vishalsp, I'm sorry to hear about your troubles. Hopefully my suggestion will lead you to a resolution and a better day. Smiley Happy

 

I'd recommend contacting Samsungs E-Commerce department direct at: 1-855-726-8721 or online at https://www.samsung.com/us/support/contact-customer-services/. They should be able to sort this out for you. Smiley Happy

 

I hope this helps! Have a wonderful rest of your day and a great weekend! Smiley Happy


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

View solution in original post

Reply
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Constellation

Re: Changed email id in my account samsung.com I lost all the rewards

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Hi there. I am currently experiencing the same problem. Can you tell me if you resolved the problem and if you did, what steps did you take, so I can do the same thing for myself?


Thank you.

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