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Asteroid

Device Care Security Deactivated

Hello!
On my Galaxy S10 Security on Device care is deactivated and when I tap on the security the device care stopps working. How do I fix it please.

Thank You on advance.

7 REPLIES 7
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Constellation

Re: Device Care Security Deactivated

same problem, samsung moderators are not active on s10 anymore. tsssk.
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Asteroid

Re: Device Care Security Deactivated

It's happend to me too, on s9+.

 

You found a solution  for that??

 

Can you specify  the model of the phone, / firmware?

 

 

 

 

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Asteroid

Re: Device Care Security Deactivated

I still haven't found any solution.

My model is SM-G973U / <hidden>

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Highlighted

Re: Device Care Security Deactivated

where exactly is the security setting in the Device care? I cannot find anything related to the security in the Device care lol

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Asteroid

Re: Device Care Security Deactivated

Take a look what happens.

The security option is deactivated and when I tap on it the device care stops working.

 

 

 

 

Screenshot_20200710-144038_Settings.jpgScreenshot_20200710-144044_Settings.jpg

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Highlighted

Re: Device Care Security Deactivated

oh.. so you haven't updated your software to Android 10 yet?? From what I know, Samsung has removed the security icon/option. 

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Asteroid

Re: Device Care Security Deactivated

Yea my android says "Your Software is up to date." And I have no idea why I'm not getting the update

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