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Astronaut

Dex for PC doesn't recognize Galaxy S10. Dex pop-up doesn't show on phone.

My Galaxy S10 is not connecting to the Dex for PC on a Windows 10. I am trying to connect the phone to the PC by USB cable (that came with the phone). Before, whenever I connected the phone with the cable to the PC, it used to show up a Dex pop-up on the phone asking if I wanted to use Dex. Now, this pop-up is not showing anymore and the Dex app on the PC doesn't recognize my phone. The FAQ that it provides wasn't helpful. I followed all the steps, but it still doesn't work.

I have the Dex app installed on my Windows 10 PC. The app is updated and the phone's software is also updated to the latest version. I have already reinstalled Dex for PC, but it didn't work. The PC recognizes the phone, so both the USB cable and USB ports don't have a problem. Only the Dex app doesn't recognize the phone and the pop-up is not showing anymore. Is there a way to solve this issue? Thank you!

1 REPLY 1
Cosmic Ray

Re: Dex for PC doesn't recognize Galaxy S10. Dex pop-up doesn't show on phone.

I am having this same issue, however with my tablet

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