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user2qJ5qy0d7W
Constellation

Dex mode screen keeps refreshing

While I am in Samsung Dex mode my screen keeps refreshing I refreshed the TV settings by hitting reset I also checked the H DMI cables like putting in a new one when I am in Screen Mirroring mode it never happens only when I enter into Dex mode please help

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Dex mode screen keeps refreshing

Are you using the Dex Pad or a Dex Station?

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user2qJ5qy0d7W
Constellation

Re: Dex mode screen keeps refreshing

I have an USB-c to hdmi adapter.

 

It has inputs for two USB connections as well as one USB-c to keep it charged.

 

Without the USB-c in the galaxy phone will not charge nor go into DeX mode. It will simply act as an mirror screen.

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Samsung Care Ambassador

Re: Dex mode screen keeps refreshing

@user2qJ5qy0d7W have you tried going into Settings>Apps>Top three dots>Show system apps>Find Samsung Dex related apps>Storage>Clear cache for each app? 

Did this recently stop working?

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