Hi! My right earbud won't charge all of the sudden. It won't stay in place properly so the case can close. It's as if the magnent that keeps it in place won't hold. I am using the original charging cable and case. I tried resetting and reconnecting and that didn't help. Any solutions?
Are you certain that there isn't something in the case or stuck to the earbud? Even without the magnet that earbud should sit down properly in the case so you can close the case. If you can't close the case either something is blocking the earbud from fitting in that location OR you are actually put the wrong earbud in that location. The left and right earbuds must be in their proper side, if they are not the case won't close.