cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Astronaut

Fingerprint problem

Hello,

so I finally got my S10+, then i bought tempered glass, everything works fine exept I can't unlock it, and I can't set a new finger. The guy at store told me I should make my finger print "stronger" and I don't know what he meant by that.Alredy tried with both gently and stronger push of finger....

Help pls!

2 REPLIES 2
Highlighted
Cosmic Ray

Re: Fingerprint problem

Normal glass screen protectors dont work with the ultrasonic fingerprint sensor on the s10 plus. However a few do. I'd search the internet for specific branded protectors that work with it

Reply
Loading...
Highlighted
Galaxy

Re: Fingerprint problem

On the box and everywhere Samsung has stated that most glass screen protectors won't work with the ultra sonic finger print scanner. Look for film ends or if you really really want glass I heard dome glass is really good and it works.

Reply
Loading...