I am having this issue with my S10. It says fingerprint sensor is not responding.
I contacted Samsung and chatted with a pro.
They had me wipe my cache and the phone worked briefly.
Stopped working again, so I contact them again. They sent me to a Samsung authorize repair shop. They said they downloaded new software and it worked...briefly again.
So I contacted Samsung a 3rd time and they want me to send my phone in to them???
They won't send me a loaner or replacement phone. I am not going to go without a phone for 2 weeks!!!
I just tried disabling Developer Options, hoping that was finally the solution but unfortunately it is not!
I, unlike others on here, think it is a hardware issue. My spouse has the same phone and has no issues! If it was software, wouldn’t every S10 have this issue?
I have had an S3, S5, S7, S8, S9 and now S10. This is by far the worst phone I have had of all of these.
Their best phone in my opinion was the S9 and I so wish I had mine back!
I even went to my phone store yesterday and I can’t get out of my lease, even if I “downgraded” to an S9… I am stuck with this lemon until April…
So where do I go from here?