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userXHMjtf8vZ0
Constellation

Fingerprints Not working

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Ever since Samsung did the last update on the fingerprint scanner mine stopped working. It use to work a little but I was always having to restart my phone just for it to work a couple of times. But now it doesnt work at all. I do not have a screen protector covering it so I'm not sure what else to do😭

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Samsung Moderator
Samsung Moderator

Re: Fingerprints Not working

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Thank you for reaching out! Will you please check the software version of the Fingerprints app? 

  • Settings > Biometrics and security > Biometric preference > Fingerprints

Do you still have your fingerprints registered to the phone?

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Fingerprints Not working

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Thank you for reaching out! Will you please check the software version of the Fingerprints app? 

  • Settings > Biometrics and security > Biometric preference > Fingerprints

Do you still have your fingerprints registered to the phone?

View solution in original post

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userXHMjtf8vZ0
Constellation

Re: Fingerprints Not working

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I had to reset my phone just to get in this setting. I remember when they updated they said to reset all the fingerprints and I did so let see if it works this time. 

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Samsung Moderator
Samsung Moderator

Re: Fingerprints Not working

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Awesome! Please let me know if you have any additional questions!

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