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userXHMjtf8vZ0
Constellation

Fingerprints Not working

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Ever since Samsung did the last update on the fingerprint scanner mine stopped working. It use to work a little but I was always having to restart my phone just for it to work a couple of times. But now it doesnt work at all. I do not have a screen protector covering it so I'm not sure what else to do😭

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Fingerprints Not working

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Thank you for reaching out! Will you please check the software version of the Fingerprints app? 

  • Settings > Biometrics and security > Biometric preference > Fingerprints

Do you still have your fingerprints registered to the phone?

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Fingerprints Not working

JUMP TO SOLUTION

Thank you for reaching out! Will you please check the software version of the Fingerprints app? 

  • Settings > Biometrics and security > Biometric preference > Fingerprints

Do you still have your fingerprints registered to the phone?

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
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userXHMjtf8vZ0
Constellation

Re: Fingerprints Not working

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I had to reset my phone just to get in this setting. I remember when they updated they said to reset all the fingerprints and I did so let see if it works this time. 

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Samsung Moderator
Samsung Moderator

Re: Fingerprints Not working

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Awesome! Please let me know if you have any additional questions!

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
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