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Alienkid
Constellation

Fingerprints in Samsung Pay stopped working after update

I downloaded that fingerprint patch, and now my fingerprints don't work with samsung pay. They still unlock the phone and work with everything else, but with samsung pay, its broken

8 REPLIES 8
Samsung Care Ambassador

Re: Fingerprints in Samsung Pay stopped working after update

Try setting up Samsung pay from the beginning



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Highlighted

Re: Fingerprints in Samsung Pay stopped working after update

It gets worse, try Samsung Pass. It's now broken as well. 

With Samsung pay at least you (possibly)  have a pin backup. Samsung Pass is fingerprint only and you only get 10 attempts.

I am not closing my Samsung pay, losing all my gc and cc data just because your programmers botch a forced update on YOUR branded devices. 

If I have to create a new Samsung Pay. I'll close my account and sell my device. SP was a big feature of buy a Samsung device over cheaper alternatives but if it cant reliably and securely depend on it then the feature has ZERO value. 

Re-creating an account takes time, time I dont have everytime Samsung botches a new software patch.

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Catcat36
Asteroid

Re: Fingerprints in Samsung Pay stopped working after update

I agree with you 100%. I just spent nearly $600 on a tab at 6 so I could use a bigger screen than my note 10 plus, I would love to be able to use Samsung pass on that easily. I realize it's not the end-all, but it's one of the main reasons I liked using Samsung products. It can autofill my password ,yet I still need a fingerprint to do it so not anyone can just add my passwords. I'm completely disgusted and frustrated. 

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ToxicPoptart
Cosmic Ray

Re: Fingerprints in Samsung Pay stopped working after update

I had to put my fingerprints back in my phone and it started to work again. I had the same issue

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usercGZHDkpFV0
Constellation

Re: Fingerprints in Samsung Pay stopped working after update

Yes. Delete your fingerprint and add it again. All the Samsung oay features will work again. 

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homegrowntwinki
Constellation

Re: Fingerprints in Samsung Pay stopped working after update

Mine didn't do that, but ive kept using Pay, and my reward points don't change. Even though I'm a platinum member.

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Barnyard
Constellation

Re: Fingerprints in Samsung Pay stopped working after update

Yes... takes 3 or 4 times and sometimes I have to use the pin

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useraCdLnE0l4w
Constellation

Re: Fingerprints in Samsung Pay stopped working after update

This is the answer I got off the Samsung Support Twitter account, and it worked.

Let's clear the data of the Samsung Pass app. Please go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) > Samsung Pass app > Force Stop > Storage > Clear Cache/Clear Data. After doing these steps, please restart the phone and keep us posted.

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