I got an ESR mimic case before even getting my S10+. Got home, fitted the phone in the case. After a few days a nicer case I ordered from US hit the door, so I decided to pull the phone out of the ESR case and fit in the new holster. The fit is incredibly snug, I had to pull hard and once I got the phone in my hand, well, the 4 corners had scratches on metal frame. C'mon I get it is aluminum but that was rubber! Any idea on how to restore it?
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Did you remove the plastic wrapping that was along the 4 edges and back? I have an ESR minic glass too and haven't experienced any markings.
It shouldn't be possible for a case to scratch an alum frame. So yes, it's difficult to accept. This won't matter much as far as trade ins, but scratches hurt resale value.
Ok I'm sure it's silly, and another user asked the same question, but I'm not sure you answered it. Are you sure you removed the plastic protective film that the phone ships with? There is a thin layer of plastic film all around the phone, it's obviously much softer and I can see that getting scratched up. Sometimes we don't realize the plastic is there, it can be hard to see. I has it on my camera on a Samsung tablet for years before I finally realized it was there and peeled it off.