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zarrelli
Asteroid

Framed scratched with a silicon case, I am dumbfounded

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Well,

 

I got an ESR mimic case before even getting my S10+. Got home, fitted the phone in the case. After a few days a nicer case I ordered from US hit the door, so I decided to pull the phone out of the ESR case and fit in the new holster. The fit is incredibly snug, I had to pull hard and once I got the phone in my hand, well, the 4 corners had scratches on metal frame. C'mon I get it is aluminum but that was rubber! Any idea on how to restore it?

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zarrelli
Asteroid

Re: Framed scratched with a silicon case, I am dumbfounded

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Thank you guys, turned out that I peeled off the protection on the back but not that incredibly invisible thin layer around the edges. Peeled off and now the phone is in mint conditions. Jeez, I did not notice that layer and it is actually the first phone I own with such a kind of protection.

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11 REPLIES 11
Samsung Care Ambassador

Re: Framed scratched with a silicon case, I am dumbfounded

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Did you remove the plastic wrapping that was along the 4 edges and back? I have an ESR minic glass too and haven't experienced any markings. 


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zarrelli
Asteroid

Re: Framed scratched with a silicon case, I am dumbfounded

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Yes, as I told you, I cannot believe it myself. Plastic or not, it Aluminum should be harder.

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Samsung Care Ambassador

Re: Framed scratched with a silicon case, I am dumbfounded

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It shouldn't be possible for a case to scratch an alum frame. So yes, it's difficult to accept. This won't matter much as far as trade ins, but scratches hurt resale value. 


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Samsung Care Ambassador

Re: Framed scratched with a silicon case, I am dumbfounded

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I guess that it is possible that some sand or grit was caught between the case and phone.

 

Seems really odd that it is scratched on every corner. 

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zarrelli
Asteroid

Re: Framed scratched with a silicon case, I am dumbfounded

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Do not make me think about it, jeez. On the second day I had it.

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userH74itKB53u
Asteroid

Re: Framed scratched with a silicon case, I am dumbfounded

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So, so, strange. I switch between cases 5 times in 2 weeks and dont even see a scratch. Id say its case your using anf maybe your fault by not being gentle with phones.

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userH74itKB53u
Asteroid

Re: Framed scratched with a silicon case, I am dumbfounded

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Case fault and yours. Lol i have zero scratch on mine. Depends on how people puts their case. Some are animals putting a case. Just saying.

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Samsung Care Ambassador

Re: Framed scratched with a silicon case, I am dumbfounded

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@zarrelli 

 

Ok I'm sure it's silly, and another user asked the same question, but I'm not sure you answered it. Are you sure you removed the plastic protective film that the phone ships with? There is a thin layer of plastic film all around the phone, it's obviously much softer and I can see that getting scratched up. Sometimes we don't realize the plastic is there, it can be hard to see. I has it on my camera on a Samsung tablet for years before I finally realized it was there and peeled it off.

Just saying.



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zarrelli
Asteroid

Re: Framed scratched with a silicon case, I am dumbfounded

JUMP TO SOLUTION
Thank you guys, turned out that I peeled off the protection on the back but not that incredibly invisible thin layer around the edges. Peeled off and now the phone is in mint conditions. Jeez, I did not notice that layer and it is actually the first phone I own with such a kind of protection.

View solution in original post

Reply
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