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Astronaut

Galaxy 10e Phone constantly overheating

Hello, 

 

My phone is only a4 months old and it is constantly overheating, so much so that the rear case has had two cracks. Removing the cover has not resolved the issues and I have tried the  solutions involving rebooting and clearing the cache to no avail. It overheats as soon as I use it for more than ten minutes. I have very few apps on it that are not standard and am confident this is not an app issue. The software is up to date.

 

Not what I expected from a new phone at all.

 

is there some remote diagnosis that can be done to establish what is going on?

Many thanks.

 

 

 

1 REPLY 1
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Re: Galaxy 10e Phone constantly overheating

you can get remote support for your device in the Samsung Members App

yeas there is also remote diagnostic in the app too

Members Home Page (app) >get help> automatic checks

In the System Settings there is also a thing called "Device Care"
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