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Constellation

Galaxy S10+ Charging Port Melted

I plugged in my phone last night prior to going to bed, and made sure it showed it was charging as usual. I went to sleep, and woke up in the morning and noticed my battery hadn't charged at all. When I went to pull my USB C charging cable from my phone, it was burning hot to the touch and had partially melted inside my charging port. There were scorch marks on the cable as well. After inspecting and letting everything cool down, I tested several new cable s and my phone wont charge. IF it does by some coincidence, its extremely slow and I receive a message saying to check my charger then it stops charging after a couple %.

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10+ Charging Port Melted

I am sorry to hear of your concern! Will you please send a private message with the full model code and the IMEI number of the phone and any images you may have of the charging cable and port? http://bit.ly/2XERsky



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Samsung Moderator
Samsung Moderator

Re: Galaxy S10+ Charging Port Melted

Good morning! I just wanted to follow up with you to see if you are still in need of assistance?



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Constellation

Re: Galaxy S10+ Charging Port Melted

You shouldn't be leaving your phone plugged in to charge overnight. That's a practice from the early days of cell phones which used different battery technology than modern cell phones. If you owned a Pixel Google would have told you that you voided your warranty by leaving your phone plugged in overnight.

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Constellation

Re: Galaxy S10+ Charging Port Melted

Came home from work and plugged my phone in to charge, an hour later when I'm in the kitchen I hear a beeping, searched for it and realized it was my phone!! I quickly pulled it out and unplugged it from the wall where I burnt myself nicely. 

 

 

20200209_083542.jpg

 

What's going on here?!? 20200209_083516.jpg

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10+ Charging Port Melted

Thank you for reaching out. I am sorry to hear about the symptoms you are experiencing. Can you please provide me with your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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