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Asteroid

Galaxy S10+ Charging port burnt

After about 8 hour charging my S10+. The phone was hot and hurt my finger, the charging port burnt.  Only had this phone for 2 monthsIMG_1041.JPG

4 REPLIES 4
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Samsung Moderator
Samsung Moderator

Re: Galaxy S10+ Charging port burnt

Hey, thanks for reaching out! May I have your full model code and serial number via private message?

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Re: Galaxy S10+ Charging port burnt

Looks like a bad cable or dirt was stuck inside the USB-c port

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Asteroid

Re: Galaxy S10+ Charging port burnt

I don't know if there was dirt. But I think no matter what, the firmware should have battery temperature control, avoid charging over heat.

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Asteroid

Re: Galaxy S10+ Charging port burnt

I guess Samsung phone will overheat when fast charging on. I should turn off fast charging feature. It maybe can avoid this problem.

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