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Constellation

Galaxy S10 LCD screen display not working

I was using my phone and suddenly the screen started flashing and then the LCD display stopped working properly. 
Everything else works fine (the touchscreen, sound, charging port...etc) it's just the screen display that is blackish/dark greenish. When I plug in my charger it shows the small charing message at the bottom.

I've tried doing a soft and hard reboot and still nothing. Any help is appreciated. 

Thank you in advance.

Model Number: SM-G973WZWEXAC

 

Only message that shows when charging.Only message that shows when charging.

4 REPLIES 4
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Astronaut

Re: Galaxy S10 LCD screen display not working

May need to find a place to run a diagnostic; see if the screen is defective. Or it may need a reflash?

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Product Expert

Re: Galaxy S10 LCD screen display not working

So In this case your best option would be to contact samsung directly as their are no service center that will physically service the devices onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

 
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Product Expert

Re: Galaxy S10 LCD screen display not working

Okay sounds like you need to get device inspected and repaired . For repair, here is the link: https://www.samsung.com/us/support/contact/. You can get info on where to go to service or contact to ship out the device for service

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Product Expert

Re: Galaxy S10 LCD screen display not working

You will definitely need to replace the screen at a repair center eventually, as it could get to a point where the screen stops working all together, it may start causing a bleeding effect, or even turn blank. Seek one of our service centers so we can get you up and running, here is the link for that. https://www.samsung.com/us/support/service/locations/?product=N0052144

 

Have a good one! 

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