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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 Plus Bluetooth Disconnecting

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Have you tried the following?

 

optimize battery > turn off Bluetooth battery management

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userOojepVFo3N
Astronaut

Re: Galaxy S10 Plus Bluetooth Disconnecting

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I am having similiar problem listening to podcasts. It will stop working unless I go move the phone around, and then some times my bluetooth headphones just drop connection.  I tried the above options suggested and didn't work

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userUopG6Fr1nn
Asteroid

Re: Galaxy S10 Plus Bluetooth Disconnecting

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https://youtu.be/HnoxUftXFqI

 

Watch this video, the phone actually puts the app to sleep, which prevents the bluetooth from working (battery optimization issue)

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 Plus Bluetooth Disconnecting

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@userQrF5Mz3xQR

 

Please send a PM with the following information: http://bit.ly/2Kq3B5F

 

Model number of the phone:

 

Baseband version of the phone:

 

Year, make and model of the vehicle:

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userEV1LcIokIe
Constellation

Re: Galaxy S10 Plus Bluetooth Disconnecting

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I am having the same problem with both my phone and my wife's phone.  It will not stay connected in either of our cars or any other bluetooth devices. None of the fixes seem to work, this needs to be taken care of.

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Red-Beard
Constellation

Re: Galaxy S10 Plus Bluetooth Disconnecting

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I think I have it fixed. See my solution below. It is a power saving function causing the issue. You do not fix it in the Bluetooth menu or in the Program options. You have to find the App in the APPS menu and look for additional settings. My issue came up with Amazon Music. I fixed the issue for both power savings and background data for streaming.

 

https://us.community.samsung.com/t5/Galaxy-S10/Bluetooth-issues/m-p/540230/highlight/true#M10638

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user6q8SYuSswI
Constellation

Re: Galaxy S10 Plus Bluetooth Disconnecting

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I've gone through every potential issue in this very long thread without success. I have an S10 and a Jaguar XE. The phone continuously disconnects, even when I am not using it.

 

I've tried the battery optimization but it doesn't work and can even happen right after a phone reboot with no apps running (even if I am not on the phone or playing music).

 

I've tried the third party connection apps with no success.

 

This did not happen with my Galaxy S8 in the same car. It only started happening on my S10 from day 1. This is super frustrating and even though I've been a Samsung phone user for many years, I'm considering switching due primarily to this issue.

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Highlighted
Trippet
Asteroid

Re: Galaxy S10 Plus Bluetooth Disconnecting

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I'm going in Friday to see if Jaguar has an update.  The service rep told me they did get a memo about Android and Jaguar having an issue.  He said it wasn't going to be an update they're made aware of, it will be something that's done when we go in for service.  Since mine had the nav card missing I'm getting that installed and will see if they have an update.  I'll post an update either way so other Jag owners will know whether to go in or wait.

 

Bluetooth should be backwards compatible, especially with a car that's only 2 years old.  I don't pretend to know Everything, but every article I've read backs me up on this theory - if Android made it truly backwards compatible there shouldn't be a need for an update.  Maybe someone more knowledgable can explain it.

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Trippet
Asteroid

Re: Galaxy S10 Plus Bluetooth Disconnecting

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Jaguar update was a bust.  I spent 3 hours in the dealership having them test and update.  Works Fine with iPhones and S8s but as soon as an S10+ is hooked up for phone calls, boom, dropped.  I connected phone calls and audio, dropped Immediately and went straight to FM radio.  I turn off phone calls and I have Bluetooth audio the entire way home.  I connect at home for phone calls, Bluetooth dropped instantly and went to FM radio.  I looked in the Media menu and only had FM / AM / USB options, no Bluetooth.  Turn off phone calls and Bluetooth Audio shows up in the menu.  Unbelievable.

 

I have tried everyting within reason:

 

  • Samsung cusomer service couldn't solve it
  • WeBreakWhatUBring couldn't be bothered to try to solve it, though they lied about doing everything
  • Jaguar update didn't solve it
  • Verizon was of no help
  • Soft reset didn't resolve it
  • Factory reset didn't resolve it
  • It drops in a Toyota, Jaguar, and Volkswagen; though the connection in the Toyota is more stable than the Jaguar
    • It's not only my phone - the husband's S10+ also disconnects
  • My headphones, with the latest Bluetooth updates, drops when connected for phone calls, works fine when connected for only audio
  • Optimization doesn't matter for this issue because it's Only the phone call connection causing an issue
    • Media works fine
    • It's only the phone call connection that causes a problem
      • Yes, that's repeated - it's because people aren't grasping that it's Only the phone call connection that doesn't work
        • Media connection is stable Smiley Frustrated

My next step is to go to Verizon and trade in for an iPhone.  iPhone may be worthy of being made fun of for many reasons, but at least I'll have a working Bluetooth connection!

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user2m5XiVFkUm
Astronaut

Re: Galaxy S10 Plus Bluetooth Disconnecting

JUMP TO SOLUTION

Dont know if you got this resolved, but my streaming music app (iHeart) was in the sleeping apps. Once removed from sleeping apps, issue resolved on my Galaxy S10.

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