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Astronaut

Re: Galaxy S10 Plus Bluetooth Disconnecting

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BEWARE - GALAXY S10 BLUETOOTH DOES NOT PAIR WITH LOGITECH MEETUP CONFERENCE CAM. SAMSUNG SAYS "TOUGH LUCK", IT'S A "COMPATIBLITY ISSUE"

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Constellation

Re: Galaxy S10 Plus Bluetooth Disconnecting

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Same issue in my 2017 FPace. Thought I had a solution, but bluetooth won't connect now at all.

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Constellation

Re: Galaxy S10 Plus Bluetooth Disconnecting

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Have you found a solution to this because it's happening to me. 2016 Jag XF

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 Plus Bluetooth Disconnecting

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Can I please have the following information:

 

The full model number of the phone:

 

Baseband version of the phone:

 

Year, make and model of the vehicle:

 

Service Provider:


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Asteroid

Re: Galaxy S10 Plus Bluetooth Disconnecting

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Hi there, I'm having the same problem with my S10 paired my my car.  It's a 2017 Jaguar F-Pace S.  Here are the phone specs:

 

Model: SM-G973U1

Baseband version: G973U1UEU1ASD3

Carrier: T-Mobile (unlocked)

 

 

The Bluetooth disconnects and reconnects every few seconds when using any music app and phone calls.

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 Plus Bluetooth Disconnecting

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@useruwxSqNUJjR Have you tried the troubleshooting steps mentioned previously in this thread?


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Asteroid

Re: Galaxy S10 Plus Bluetooth Disconnecting

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Hi Adam, I reset the network settings and checked to make sure the apps weren't being put to sleep while in the background.  I have no issues with the Galaxy buds, though.

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 Plus Bluetooth Disconnecting

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@useruwxSqNUJjR Give these steps a try: 1. Turn off the ignition. 
 
2. Exit vehicle, close all the doors, DO NOT Disturb the vehicle for at least 4 minutes. 
 
3. While waiting for step #2 to complete, uninstall Android Auto app on the customer's phone. 
 
4. In the customer's phone, select Settings> Connections> Bluetooth> Advanced Settings [3 dots in the upper right-hand corner]> Phone ringtone sync> Toggle to OFF 
 
5. Enter the vehicle and turn the ignition on. 
 
6. "Forget" Android Auto capable devices from the Radio: 
     6.1 Select Home Screen 
     6.2 Select "Settings" 
     6.3 Ensure the "Systems" tab is selected in the upper left 
     6.4 Select "Phones" 
     6.5 Locate all Android Auto devices in the list 
     6.6 For each device, select Edit (Pencil symbol) on the far right of device/phone name 
     6.7 Tap "Forget Device" 
     Note: After completing step 6.7, pair the device and Bluetooth calling will be fully operational. 
 
7. Reinstall Android Auto. 
 
8. Connect phone by USB and approve Android Auto permissions.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Galaxy S10 Plus Bluetooth Disconnecting

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Hi Adam, thank you for the steps, but I don't use Android auto.  The car doesn't support it.  

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 Plus Bluetooth Disconnecting

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Have you verified with the software on the audio system in your car is up to date?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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