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peet777
Cosmic Ray

Galaxy S10 battery drains fast/getting warm in pocket without any usage

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Guys i have a very weird problem with my S10, when I'm on the move, keeping my phone in my pocket it is warm all the time and it drains the 10-15% of battery per hour without any usage, so it drains the battery from 100% to 0% within 8-10 hours without any single unlock  but when I'm at home and I'm not wearing it in pocket it lasts significantly longer and it is not getting warm, for an example.. i can watch hours and hours 4k videos on youtube, and battery drains slower than when i walk with it and not using it at all.. that is very weird, any idea what causes that?

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peet777
Cosmic Ray

Re: Galaxy S10 battery drains fast/getting warm in pocket without any usage

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I have solved the issue disabling AOD and Double tap to wake up, in another thread i found that was related to proximity sensor, OK problem was partially solved, but hope next software update to solve this problem permanently
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14 REPLIES 14
Samsung Care Ambassador

Re: Galaxy S10 battery drains fast/getting warm in pocket without any usage

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@peet777 does this happen when the device is in safe mode? (Press and hold power button, press and hold power off, select safe mode). If this doesn't happen when you test the phone in safe mode, then it is a 3rd party app causing the problem. 

Aside from that, are there any apps causing excessive power drain in your battery usage?

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peet777
Cosmic Ray

Re: Galaxy S10 battery drains fast/getting warm in pocket without any usage

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@VerbumVeritum I can try that tomorrow, when i go to work and spend 8 hours with S10 in my pocket, when i check the battery settings, i can see that Google Play services consumed my battery the most today, 19 hours of background usage of 21 hours total today, I'm not sure either is tha normal or not

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peet777
Cosmic Ray

Re: Galaxy S10 battery drains fast/getting warm in pocket without any usage

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@VerbumVeritum  btw thanks for letting me know how to enter the safe mode on S10 Smiley Happy

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Samsung Care Ambassador

Re: Galaxy S10 battery drains fast/getting warm in pocket without any usage

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@peet777 do you usually always have sync enabled? It doesn't make a lot of sense to me that this only happens while not using your device, and not while you're actually using it. 😭

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peet777
Cosmic Ray

Re: Galaxy S10 battery drains fast/getting warm in pocket without any usage

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Yes i have sync enabled.. and i had it also and still have it enabled on my old device Galaxy S7, and i didn't experience such as problems, it is not due to wether i use my device or not, the problem is when the device is in my pocket.. i think i have exactly the same problem like this user https://us.community.samsung.com/t5/Galaxy-S10/Proximity-sensor-issue/m-p/499359/highlight/true#M521...

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 battery drains fast/getting warm in pocket without any usage

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We would also recommend keeping your device optimized for better performance with your battery life as well.

Settings> Device care > Optimize now is the pathway you would want to follow.

Hope this finds you well
 

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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peet777
Cosmic Ray

Re: Galaxy S10 battery drains fast/getting warm in pocket without any usage

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I do that regulary 3 to 5 times a day, but it doesn't help at all

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 battery drains fast/getting warm in pocket without any usage

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Please send a PM with your full model code and serial number so that I may look into this. http://bit.ly/2Kq3B5F

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peet777
Cosmic Ray

Re: Galaxy S10 battery drains fast/getting warm in pocket without any usage

JUMP TO SOLUTION
I have solved the issue disabling AOD and Double tap to wake up, in another thread i found that was related to proximity sensor, OK problem was partially solved, but hope next software update to solve this problem permanently
Reply
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