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user2Qc4W5cLIO
Constellation

Galaxy S10 charger port fire

Well, looks like I will join the party. Woke up at 3:30am this morning to my phone almost too hot to touch, and the charge port melted out. Appears to have had a thermal event.  Unplugged the phone just in time, but now no longer will charge unless on wireless charging dock.  Hopefully Samsung will remedy this quickly. 

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Galaxy S10 charger port fire

@user2Qc4W5cLIO I'm sorry to hear about your experience. Can I please have your full model number, IMEI, and pictures of the symptoms you are experiencing in a private message?

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Gecka8282
Constellation

Re: Galaxy S10 charger port fire

SAME HERE. I've had the phone about 2 months. Was Samsung able to do anything to help?

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 charger port fire

Can I have your full model number, IMEI, and pictures of the symptoms you are experiencing in a private message as well?

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