cancel
Showing results for 
Search instead for 
Did you mean: 
Constellation

Galaxy S10 charger port fire

Well, looks like I will join the party. Woke up at 3:30am this morning to my phone almost too hot to touch, and the charge port melted out. Appears to have had a thermal event.  Unplugged the phone just in time, but now no longer will charge unless on wireless charging dock.  Hopefully Samsung will remedy this quickly. 

21 REPLIES 21
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy S10 charger port fire

@user2Qc4W5cLIO I'm sorry to hear about your experience. Can I please have your full model number, IMEI, and pictures of the symptoms you are experiencing in a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Re: Galaxy S10 charger port fire

And I have the same!!!in 7 months

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy S10 charger port fire

@Sviatlana_sveti I'm sorry to hear about the symptoms you are experiencing. Can I please have your full model number, IMEI, and pictures of the symptoms you are experiencing in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Astronaut

Re: Galaxy S10 charger port fire

I am having the same issue!  The phone is only 4 months old!  The charger seems to work just fine with other Samsung devices as well.

Reply
Loading...
Highlighted
Constellation

Re: Galaxy S10 charger port fire

SAME HERE. I've had the phone about 2 months. Was Samsung able to do anything to help?

Reply
Loading...
Highlighted
Honored Contributor

Re: Galaxy S10 charger port fire

Can I have your full model number, IMEI, and pictures of the symptoms you are experiencing in a private message as well?

Reply
Loading...
Highlighted
Astronaut

Re: Galaxy S10 charger port fire

Hi I got the same problem, now my S10 is unable to turn on because I left it too hot overnight, the charge port get extremely hot and melts out when I plug the charger in. Hopefully you guys can do something about this.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy S10 charger port fire

@userOVmhtDRoJV Can I please have a picture of the symptom you are experience and your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Astronaut

Re: Galaxy S10 charger port fire

I have the S10E and have the same issue 

Reply
Loading...